REFUNDS

All refunds will be credited directly to your original method of payment. Delivery charges are non-refundable.

On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday excluding UK public holidays.

If you are not satisfied with your purchase you may return it to us by post using a delivery service of your choice or in store, within 14 days of receipt, and we will issue a full refund. Please see exceptions and requirements below: 

• The item must be returned in its unused original condition, with all paper tags and barcode labels attached
• We reserve the right to refuse a refund if an item is returned in unsuitable condition, worn or stained. We will not be able to accept a mat without its original tags.

RETURN BY POST 

All orders can be returned by post using the delivery service of your choice. To request a return, please email us at hello@lyketyl.com

Once you have shipped your items back to us, we will email you to let you know once your return parcel has been received and your refund is completed.
Please note we do not cover return shipping costs. We recommend to hold on to your postage receipt and tracking number. For peace of mind, you may want to send the parcel using a delivery service that insures you for the value of the goods, should the parcel get lost. 

Please, remember the return of the items is your responsibility until they reach our warehouse, so make sure it's packed up properly and protect from getting damaged on the way.  

EXCHANGES

Currently orders cannot be exchanged, unless item is faulty or incorrect. Please email us at hello@lyketyl.com to notify us of your return and ensure this is within 14 days of receipt. 

IF YOUR ITEM IS FAULTY...

In the unlikely event your item has a fault, please contact us at hello@lyketyl.com quoting your order number and providing a description and image of the item. We will then get back to you in 1-2 working days.